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    RETURNS & REFUNDS

    Cancellation

    We do not accept order cancellation. We cannot cancel the order and refund you'r money.

    Returns (if applicable)

    We accept return if you receive damaged or defective item. Customers have the right to apply for a return within 3 days after the receipt of the product. 
    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 
    Customers will only be charged once at most for shipping costs (this includes returns); Restocking fee to be charged to the consumers for the return of a product.

    Refunds (if applicable)

    Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank or PayPal account again.
    Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@lustlia.com

    Please contact our Customer service at support@lustlia.com to get the return address.

    Our Guarantee

    We offer a 30 Day Money-Back Guarantee on all orders that do not work as intended.

    Discreet Shipping & Billing

    We offer the most discreet shipping & billing possible. No-one will know what's inside or who is it from.

    Shipping & Handling

    Depending where you are located, shipping times may vary from 7-20 days. Tracking code is included with every order.

    Customer Support

    We offer customer support from Mondays through Friday. Contact us if you have any questions or concerns via email support@lustlia.com